Privacy Policy

Information we collect

We collect information you provide when requesting service, creating or administering an account, applying as a provider, communicating with support, approving work, uploading evidence, or making or receiving a payment.

• Identity and contact information, including name, email, phone number, organization, and account identifiers.
• Property, service, schedule, access, quote, job, provider, credential, invoice, payment, and payout information.
• Files and evidence you choose to upload, including documents, photographs, checksums, timestamps, and review status.
• Device, browser, approximate location, network, authentication, security, consent, and audit information needed to operate and protect the service.

How we use information

We use information to provide and coordinate requested services; verify identity, authority, credentials, and eligibility; create quotes and work orders; process authorized financial activity; communicate status; prevent fraud and abuse; maintain audit records; support customers and providers; meet legal obligations; and improve reliability and accessibility.

• Marketing communications are optional and may be withdrawn at any time.
• We do not sell personal information for money and do not use sensitive operational data for unrelated advertising.

How we disclose information

We disclose only what is reasonably necessary to customers, authorized organization members, assigned or prospective providers, payment and identity processors, infrastructure and security vendors, professional advisers, and authorities when required by law or necessary to protect people, property, rights, or the service.

• Prospective providers receive limited offer details; exact property information is restricted until authorization and acceptance.
• Service providers act under contractual confidentiality, security, and use restrictions.

Retention and security

We retain information for the time needed to provide services, satisfy contractual, tax, accounting, insurance, dispute, safety, and legal requirements, and enforce our agreements. Retention varies by record type and may continue after account closure.

• Fixstaq uses access controls, encryption, private object storage, integrity checks, malware scanning, audit logging, monitoring, and incident procedures.
• No security measure eliminates all risk. Contact us promptly if you believe an account or record has been compromised.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about disclosures, and to appeal certain decisions. We may verify identity and retain records that must be preserved by law or for legitimate operational needs.

• Manage account and communication preferences in your workspace when available.
• Send privacy requests to support@fixstaq.com with the subject “Privacy request.”
• Authorized agents may submit a request where permitted, subject to verification of authority.

Children, changes, and contact

Fixstaq is a business and property-services platform and is not directed to children under 13. We may update this policy as services or law change. Material changes will be identified by a new effective date and, when appropriate, an in-product or email notice.

Fixstaq Corp. is the entity responsible for this policy. Contact support@fixstaq.com or +14702230254.