Frequently asked questions
Straight answers about Fixstaq
Managed fulfillment, licensed referrals, provider vetting, payment, changes, evidence, and quality support.
Fixstaq coordinates qualified independent local service businesses approved for the service and market. Fixstaq remains the customer’s operating contact for managed services.
Requirements vary by service and can include business registration, identity, insurance, workers’ compensation documentation, licenses, references, equipment, and screening.
Yes. Agreements can define frequency, service windows, property-specific scope, preferred and backup providers, inspections, pricing, and consolidated invoicing.
Managed services can use one Fixstaq quote and invoice, including multi-provider turnover packages. Licensed referrals use a separate disclosed flow.
The provider documents the condition and requests a change. Fixstaq reviews it and sends a customer-facing change order; work expands only after approval.
Fixstaq monitors arrival windows, contacts the provider, updates the customer, and can escalate to a backup assignment when needed.
Roofing, HVAC, plumbing, electrical, pest control, and locksmith requests require qualification and may be handled as licensed-provider referrals.
Report the affected service with details and photos during the applicable quality period. Fixstaq reviews the evidence and documents the resolution.